Full payment is required on the day of the event. A deposit may be required to secure your booking. This total will then be deducted from the final bill. Please note that we do not allow split bills for functions.
Cancellations must be made a minimum of 48 hours prior to the scheduled booking in order to receive a full refund of the deposit except in the high season (1st December to 5th January) when 5 days’ cancellation applies. A cancellation fee of $10.00 per person applies for guests that don’t show up.
Where possible we try to meet seating requests, however, no guarantee can be given for specific seating.
The restaurant will not be held responsible should all guests not be punctual in arriving or being seated or if any other interference beyond the control of the restaurant does not permit us to commence service at the reserved time.
Seasonal Menu / Price Changes
The menus provided are subject to seasonal changes. We will also endeavor to maintain prices as originally quoted; however, they may change without notice.
It is your responsibility to inform the restaurant of any dietary preferences or needs in advance. Where possible, we will aim to meet all guests’ individual needs, however we cannot guarantee that this can always be provided.
Responsible Service of Alcohol
Guests will be responsible to ensure the orderly behaviour of their group and we reserve the right to intervene where we deem appropriate. The responsible service of alcohol and related laws will be enforced during the event. All food and beverage must be consumed on our licensed premises. BYO alcohol is not allowed at any Coco Cubano location.
No cakeage will be charged for BYO cakes. Please note we cannot guarantee we will be able to store any cakes in our cool room or freezers, so we recommend not bringing ice cream cakes or cakes that will need to be kept in a controlled temperature for the duration of your event.