Terms & Conditions

Comrade Terms & Conditions

  1. By registering and / or using your Coco Cubano Comrade Card, you consent to the terms of this agreement.
  2. The Comrade Card is issued to you by Coco Cubano.
  3. Comrade points will be awarded to customers for full price gourmet hot or cold, non-alcoholic beverages only and for other products or offers as specified by Coco Cubano from time to time. Points will not be awarded in association with any other offers or discount. Points are not transferable or redeemable for cash.
  4. While every endeavour will be made in store to ensure Comrade points are correctly awarded, Coco Cubano takes no responsibility for technical errors associated with crediting points onto the Comrade Card.
  5. The Coco Cubano Comrade Card should be treated like cash. It cannot be replaced if lost or stolen Unless otherwise required by law or permitted by this agreement, any points on your Comrade Card are non-refundable and may not be redeemed for cash.
  6. In the case of a lost or stolen card, Comrades should visit a Coco Cubano and request a new card. They can then log onto and register a new Comrade Card. Once the new card is registered you need to click on the comrade link to send an email inquiry requesting the transfer of points to your new card. Every endeavour will be made to ensure that the full points balance is transferred to the new card, however Coco Cubano will not be responsible for any points accrued that are lost in the transfer. Cards that are reported as lost or stolen will immediately be cancelled and will be no longer able to be used.
  7. Most Coco Cubano stores across Australia will accept Comrade Cards although from time to time some stores may not. We reserve the right not to accept a Comrade Card should we believe that the use is unauthorised, fraudulent or otherwise unlawful.
  8. No fees will be charged by Coco Cubano for the issue, registration, activation or use of the Comrade Card.
  9. Should a password be lost or forgotten, Comrades should go to the Comrade Login section of the Coco Cubano website at www.cococubano.com where they can enter their email address and click on ‘forgotten password’. Their password will be sent to their nominated email address.
  10. Coco Cubano reserves the right to alter the terms and conditions of the Comrade Program at any time by notifying members through email or the website.
  11. Information collected from members at the time of signing up to the Comrade Program is subject to the Privacy Policy listed at www.cococubano.com.